Refund policy

Return and Refund Policy

Field & Nook, operated by GOODFIELD COMMERCE LLC, is committed to ensuring a confident shopping experience for our customers. This policy outlines the procedures for returns, damaged or incorrectly shipped items, order cancellations, and refund processing.

Returns Accepted Within 14 Days

You may request a return within 14 days of receiving your item.

If your order is shipped in multiple packages, the return window for each item begins on the date that item was delivered.

To be eligible for a return, items must generally meet the following conditions:

  • In the same condition as when received
  • Unused, unworn, unwashed, and unaltered
  • All parts, accessories, manuals, and tags included
  • Retained in original packaging where possible
  • Proof of purchase such as order number must be provided

Items showing signs of use, installation, assembly, modification, accidental damage, misuse, or missing components may be refused or subject to a partial refund only.

How to Request a Return

Before sending any item, please contact us at support@fieldandnook.com with the following information:

  • Order number
  • Email address used at checkout
  • The item(s) you wish to return
  • Reason for the return
  • Photos if the item is damaged, defective, missing components, or incorrect

Once your return is approved, we will provide the exact return address and instructions. Information about a return shipping label will also be provided if applicable.

Our business address is not a return address. The return location may vary depending on the product, supplier, warehouse, shipping destination, and order.

Please do not send items to our business address or any other address without prior approval. Unauthorized returns or items sent to incorrect addresses may not be received and may be ineligible for a refund.

After receiving return approval, items must generally be shipped within 10 days following the provided instructions.

Change of Mind Returns

For returns due to personal preference, ordering the wrong size or color, no longer needing the item, or any reason unrelated to a product defect or shipping error:

  • Return shipping costs are generally the customer's responsibility
  • Original shipping fees are non-refundable
  • If a return label is provided, the label cost may be deducted from the refund
  • We recommend using a trackable shipping method and retaining your shipping receipt

We are not responsible for return shipments paid for by the customer until they arrive at the designated return location.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order upon delivery and contact us as soon as possible if:

  • The item arrived damaged or defective
  • You received the wrong item, size, color, or quantity
  • Parts, accessories, or components are missing
  • The item is materially different from what was ordered

Damage in transit, incorrect items, or missing components should be reported within 7 days of delivery where possible.

We may request clear photos of the following:

  • The complete item
  • Damaged or incorrect portions
  • Exterior and interior packaging
  • Shipping label
  • Missing or incorrect components

Please retain the item and all packaging materials until the review is complete.

After reviewing the issue, possible resolutions may include replacement parts, product replacement, partial refund, full refund, or another appropriate solution.

If the issue is due to transit damage, product defect, or an error on our part, we will generally cover the approved return or replacement shipping costs. In some cases, a return may not be necessary, and we will provide specific instructions.

No Unauthorized Substitutions

We do not intentionally substitute out-of-stock items with materially different products without approval.

If an ordered item is unavailable, we will inform you of an alternative. You may approve the substitute, or request a cancellation and full refund.

Order Cancellations and Changes

To request a cancellation or change, please contact us as soon as possible after placing your order.

We will do our best to assist, but cancellations or changes cannot be guaranteed once an order has entered processing, been received at a fulfillment center, or shipped.

If an order is successfully cancelled before shipment, the amount will be refunded to the original payment method.

If the item has already shipped, it will generally need to be handled through the standard return process.

If we are unable to ship your order within the estimated delivery window, we will notify you of the revised delivery date and offer the option to accept the delay or cancel and receive a full refund for unshipped items.

Packages Marked Delivered but Not Received

If tracking shows your package as delivered but you cannot locate it, please:

  • Check your mailbox, front door, garage, side entrance, parcel locker, and any other secure delivery locations
  • Ask household members, building staff, and nearby neighbors
  • Review delivery photos or carrier notifications
  • Contact the carrier using your tracking number
  • Note that some carriers scan packages just before final delivery, so allow up to 2 business days

If you still have not received your package, please contact us within 7 days of the confirmed delivery date.

We may initiate a carrier investigation and may request additional information or a written confirmation of non-receipt. Based on the investigation outcome, a replacement, refund, carrier claim, or other appropriate action may be taken.

Refused and Undeliverable Packages

If a package is returned due to refusal, an incorrect or incomplete address, failed delivery attempts, or failure to collect from a carrier or parcel locker, we will review the order.

If the delivery failure is not attributable to Field & Nook or the carrier, the original shipping fee, return shipping fee, or other carrier charges may be deducted from the refund.

Exchanges

Direct exchanges are not guaranteed due to varying product availability and return locations.

For change-of-mind exchanges, the fastest option is generally to complete the approved return process and place a new order for the desired item.

If the item is damaged, defective, missing components, or incorrect, please contact us before placing an additional order to receive guidance on the appropriate exchange or refund options.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized, custom-made, or made-to-order items
  • Perishable food items, live plants, food products, flowers, or similar items
  • Opened personal hygiene, sanitary, or disinfecting products
  • Hazardous materials, flammable liquids, gases, or regulated products
  • Gift cards
  • Items marked "Final Sale" prior to purchase
  • Items damaged due to misuse, improper installation, modification, or normal wear and tear

A discounted or promotional price does not automatically make an item final sale. An item is considered final sale only when it was clearly marked as such before purchase.

If you are unsure whether an item is eligible for return, please contact us before placing your order.

Return Inspection

Once a return is received, we will inspect the item and notify you of approval, partial approval, or rejection.

A partial refund may apply to returned items that are:

  • Used, installed, assembled, cleaned, or altered
  • Missing parts, accessories, manuals, packaging, or promotional items
  • Damaged in ways not reported before the return
  • Diminished in value due to handling beyond what is necessary for inspection

Refunds

Approved refunds will be issued to the original payment method. Refunds are generally not issued to a different card, bank account, or individual.

We aim to process approved refunds within 10 business days following return inspection or approval of a no-return refund.

After submitting a refund request, additional time may be required for your bank or payment provider to reflect the amount in your account.

If more than 15 business days have passed after receiving confirmation that your refund has been processed, please contact us at support@fieldandnook.com.

Refund Abuse and Fraud

We reserve the right to refuse or limit return and refund requests where fraud, evidence manipulation, repeated policy abuse, unauthorized returns, product substitution, or other misuse is suspected, in accordance with applicable law.

Applicable Consumer Rights

This policy does not limit any rights or remedies that cannot be legally excluded under applicable consumer protection laws.

Contact Us

For inquiries regarding returns, cancellations, exchanges, or refunds, please include your order number and the email address used at checkout.

  • Email: support@fieldandnook.com
  • Phone: +1 307-445-3572
  • Business Address: 30 N Gould St, Ste R, Sheridan, Wyoming 82801, USA

Note: The business address above is not a return address.